Support
Need help with Spot? Reach us directly, or check the common questions below first — most get answered right here.
Email us
We read every message and reply as soon as we can — usually within a day or two.
Common questions
I lost my invite code or QR — how do I get back into my event?
Ask the event owner or a co-organizer to resend the invite from the event's Share screen — the code and QR stay the same for the life of the event. If you were already a participant, you can also find the event again from your Films list as long as you're signed in with the same account you joined with.
Why can't I see the photos yet?
Some events use a "reveal" — photos stay hidden from everyone (including the owner) until the reveal time the organizer set, so no one can peek early. Once it passes, the album unlocks automatically for everyone.
I bought more capacity (participants or unlimited photos) but it's not showing yet.
Purchases are confirmed by the App Store and can take a short moment to apply. If it's been more than a few minutes, close and reopen the event, and if it's still missing, email us with your purchase receipt and we'll sort it out.
How do I get a refund?
All purchases go through Apple's App Store, so refunds are handled by Apple, not by us — request one at reportaproblem.apple.com or through Settings > your name > Media & Purchases on your device.
Someone is misusing my event or posted something inappropriate.
Use the in-app Report option on the photo or participant, or email us directly — we review reports promptly and can remove content, block a participant, or suspend an account.
How do I delete my account or data?
In the app, go to Settings > Account > Delete Account. This permanently removes your account and personal data. You can also email us to request deletion.
I have a discount/partner code — where do I enter it?
In the app, open Settings > Discount and enter the code there.